Attach Relevant Help Articles to Every New Ticket

AI matches new tickets to relevant knowledge base articles automatically

Problem

Agents reinvent the wheel on every ticket. Knowledge base articles exist, but nobody searches — it's faster to just answer from memory (or guess).

Solution

When a new ticket comes in, AI analyzes the issue and searches your Knowledge Base for relevant articles. Matching articles are saved directly to the ticket record — agents see potential solutions without leaving the ticket.

Want this for your business?

Let's talk about how we can implement this solution for your specific needs.

Let's talk See all use cases